FAQs

How many days does it take for order delivery within the UAE?

How many days does it take for order delIt takes 2 – 5 business days to deliver the order within UAE.

In the unlikely event of the product not available with the Supplier, Ducaniae reserves the right to cancel the order and refund the amount to the customer (if already paid) or suggest alternatives to the customer for a similar product.ivery within the UAE?

Do you deliver products outside the UAE?

No. Currently we do not deliver outside the UAE.

However, you may get in touch with our call center on +971 504017712 for any specific requirement. We will offer assistance to you based on the availability of the product and delivery feasibility outside the UAE.

What is the return policy for products purchased on ducaniae.com?

Standard 7 Day return policy applies.

What are options to return the product?What is the cancelation policy for orders placed on www.sharafdg.com?What happens if I am not home to accept the order delivery?Can I change my delivery address after placing the order?How can I avail the Easy Payment Plans for purchases made on www.sharafdg.com?Is the payment made on www.sharafdg.com safe and secure?

What happens if I am not home to accept the order delivery?

Our courier partner will contact you on the mobile number you had given at the time of placing the order.

You may suggest an alternate schedule for receiving your order. However, after 3 unsuccessful attempts to contact will result in auto cancellation of your order and amount refunded to your account (if already paid).

We advise you to write to us on info@ducaniae.com or call us on +971504017712 and inform us for an alternate schedule.