Returns and Exchange

  1. All items are subject to Return and Exchange  unless found with a manufacturing defect.
  2. Returns and exchange services are available if products are in their original condition with original packaging.
  3. Return and exchange are within seven (7) days of the date of purchase.
  4. To benefit from return, exchange, and warranty services, original invoice is required.
  5. DUCANIAE does not allow return or exchange of products which are damaged as a result of misuse, such as scratches or malfunction due to wrong voltage connection, or missing some parts of the product (such as catalogs, accessories…)
  6. Promotional item(s) can be returned with the main purchased item if the promotional item is in original condition when purchased, otherwise, promotion price will be deducted.

Immediate Defective Items Replacement

  • DUCANIAE will replace devices with a manufacturing defect with a similar item within seven (7) days of purchase date based on the following condition:
  1. The device must be free of scratches or signs of misuse.
  2. Original packaging along with the box, user manuals and accessories must be returned with the device.
  3. A technical report from the Authorized Service Center might be required prior to replacement.