Returns and Exchange
- All items are subject to Return and Exchange unless found with a manufacturing defect.
- Returns and exchange services are available if products are in their original condition with original packaging.
- Return and exchange are within seven (7) days of the date of purchase.
- To benefit from return, exchange, and warranty services, original invoice is required.
DUCANIAE does not allow return or exchange of products which are damaged as a result of misuse, such as scratches or malfunction due to wrong voltage connection, or missing some parts of the product (such as catalogs, accessories…)
- Promotional item(s) can be returned with the main purchased item if the promotional item is in original condition when purchased, otherwise, promotion price will be deducted.
Immediate Defective Items Replacement
- DUCANIAE will replace devices with a manufacturing defect with a similar item within seven (7) days of purchase date based on the following condition:
- The device must be free of scratches or signs of misuse.
- Original packaging along with the box, user manuals and accessories must be returned with the device.
- A technical report from the Authorized Service Center might be required prior to replacement.